Offers in the healthcare sector

Digital health for a healthy Switzerland

Swisscom is networking the Swiss healthcare sector by means of secure solutions for the digital exchange of information. For this purpose, it is pursuing three main strategies. Firstly, Swisscom helps service providers such as doctors and hospitals to increase efficiency through digitised medical and administrative processes and secure data communication. Secondly, it is contributing to a sustainable healthcare system. It promotes the standardisation of the exchange of medical data and the expansion of the eHealth infrastructure for a healthy, future-oriented Switzerland. Thirdly, it is offering its customers new technological opportunities for health-conscious living.

Lower healthcare costs thanks to digitisation

Healthcare costs in Switzerland are spiralling at a seemingly unstoppable rate. According to the Swiss Federal Statistical Office, 11.5% of GDP is spent on healthcare. One reason behind the high cost of healthcare is the lack of extensive digitisation in the Swiss healthcare sector. Experts estimate that around 250 million paper documents are sent every year in the Swiss healthcare sector, whereby faxes and letters are still the standard mode of communication. Herein lies major savings potential – potential that a consulting firm commissioned by Swisscom investigated by studying general practitioners and two hospitals. As the study showed, savings can be made in the referral process from the general practitioner or specialist to the hospital and in the subsequent discharge reports. According to the consulting firm, digitising all these processes would reduce processing costs by around 90%. In Switzerland, this would correspond to over CHF 100 million, while increasing the quality of healthcare at the same time.

An ambitious goal

Swisscom set the following group goal in the area of Corporate Responsibility: by 2020, Swisscom aims to be supporting one million customers through offers and services in the healthcare sector. The 2016 Annual Report will provide quantitative data on this and illustrate where the most significant progress has been made in the past financial year. Currently, some 3,500 doctors and 200 hospitals use Swisscom services as customers. In addition, several thousand private individuals use Evita, the digital health dossier from Swisscom. Over 50,000 employees use the Healthi platform launched in September 2016 for occupational health management.

Swisscom expanded its customer base in the healthcare sector in 2016. The Principality of Liechtenstein hopes to introduce patient records for its citizens nationwide by 2017. To this end, Verein eHealth Liechtenstein is creating a platform that allows patients to access their personal health data and connects service providers. For the implementation of the project, the organisation is relying on Swisscom Health Connect.

Healthi – the new online platform

The web-based interactive health platform for employees “Healthi” is part of Swisscom’s social responsibility. Featuring informative articles and useful tips on nutrition, exercise and well-being, the platform helps employees improve their health literacy. Healthi also fosters social interaction within the company, is continually updated by specialists and assists with occupational health management tasks. Healthi thus inspires employees to adopt a healthier way of life and fosters team spirit through an interactive approach.

Swisscom will make Healthi available to all of its employees beginning in 2017. Healthi can be used by companies of all shapes and sizes. Companies that make use of Healthi increase general health and well-­being within their business and also receive an anonymised analysis of their employees’ state of health.

Evita – the online health record facility from Swisscom

The Evita online health dossier from Swisscom provides access to doctor and hospital health data as well as to patients’ own records. All personal medical data and documents of the patient are stored securely in one place and can be accessed online at any time. Swisscom develops solutions to enable patients, service providers and cost bearers to exchange administrative and medical data digitally. The Evita online health dossier and the curaX networking solution make this exchange possible and reduce costs as well as saving time and resources. In addition, internal and external processes make the exchange of information and data storage efficient and secure.

Promoting health among the population

Those who want to lead a healthy life must exercise on a regular basis and participate in popular and mass sporting events. Swisscom subsidiary Datasport makes a significant contribution to ensuring that many of these events run smoothly. Each year, Datasport organises over 300 events in the fields of running, walking, cycling, mountain biking, in-line skating, triathlon/duathlon, cross-country skiing and Alpine skiing. As a one-stop provider, it is responsible for data management, notification procedures, collection, time recording, results services, speaker and information systems and information dissemination. In addition, Swisscom sells wearable accessories for fitness activities via its shops.