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Annual Report
Shareholders' letter
Introduction
Key events 2018
KPIs of Swisscom Group
Business overview
Management Commentary
Strategy and environment
Corporate strategy
Objectives and achievement of targets
General conditions
Data protection
Infrastructure
Infrastructure in Switzerland
Infrastructure in Italy
Employees
Employees in Switzerland
Employees in Italy
Brands, products and services
Swisscom brands
Products and services in Switzerland
Products and services in Italy
Customer satisfaction
Innovation and development
Innovation as an important driver
Innovation focused on specific topics
Financial review
Summary
Segment results
Depreciation and amortisation, non-operating results
Cash flows
Capital expenditure
Net asset position
Value-oriented business management
Statement of added value
Financial outlook
Capital market
Swisscom share
Dividend policy
Credit ratings and financing
Risks
Risk situation
Risk factors
Swisscom Group five-year review
Corporate Governance and Remuneration Report
Corporate Governance
1 Principles
2 Group structure and shareholders
3 Capital structure
4 Board of Directors
5 Group Executive Board
6 Remuneration, shareholdings and loans
7 Shareholders’ participation rights
8 Change of control and defensive measures
9 Auditor
10 Information policy
11 Financial calendar
Remuneration Report
1 Governance
2 Remuneration of the Board of Directors
3 Remuneration of the Group Executive Board
4 Other remuneration
Statutory Auditor’s Report
Consolidated Financial Statements
Consolidated statement of comprehensive income
Consolidated balance sheet
Consolidated statement of cash flows
Consolidated statement of changes in equity
Notes to the consolidated financial statements
General information and changes in accounting policies
1 Operating performance
2 Capital and financial risk management
3 Operating assets and liabilities
4 Employees
5 Scope of consolidation
6 Other disclosures
Statutory Auditor’s Report
Financial statements of Swisscom Ltd
Income statement
Balance sheet
Notes to the financial statements
1 General information
2 Summary of significant accounting policies
3 Disclosures on balance sheet and income statement positions
4 Further information
Proposed appropriation of retained earnings
Statutory Auditor’s Report
Sustainability Report
Introduction
Stakeholders’ letter
Sustainable environment
Material issues
Corporate Responsibility strategy
Priorities and objectives up until 2020
Priorities and objectives up until 2025
Swisscom’s contribution to the SDGs
CR targets
Corporate responsibility – governance and implementation
Ethics in the digital world
Management approaches
Responsibility towards the public
Swisscom’s commitment
Actor in public debates
Accessibility
Energy efficiency and climate protection
Management approach
Energy efficiency: energy consumption and savings at Swisscom
The 2:1 climate protection target in detail
Portfolio: offers for CO₂ savings
Carbon footprint
Other environmental aspects in the company
Environmental key figures in Switzerland
Work and life
Management approach
Portfolio: offers in the healthcare sector
Low-radiation communications technologies
Media skills and security
Management approach
Data protection
Media protection for minors and promoting media skills
Internet for Schools initiative
Responsible employer
Management approach
General terms and conditions of employment
Training and education
Diversity and equal opportunities
Occupational health and safety
Fair supply chain
Management approach
Supplier risk management
Circular economy
Networked Switzerland
Management approach
Basic service provision
Net neutrality
Internet of Things
Innovation and development
Management approach
Innovation focused on specific topics
About this report
Scope of the report
Reporting: procedure and organisation
SGS verification
GRI Index
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Consolidated Financial Statements