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Annual Report 2021

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Annual Report Sustainability Report 2021 at a glance

Key figures

Swisscom’s reporting focuses on the three operating divisions Swisscom Switzerland, Fastweb and Other Operating Segments.

Net revenue (CHF)

11.2 bn

 in CHF million
Change in net revenue 0.7%
11,100 m
11,183 m
2020
2021
Financial review

EBITDA (CHF)

4.5 bn

 in CHF million
Change in EBITDA 2.2%
4,382 m
4,478 m
2020
2021
Financial review

Capital expenditure (CHF)

2.3 bn

 in CHF million
Change in capital expenditure 2.6%
2,229 m
2,286 m
2020
2021
Financial review

Net income (CHF)

1.8 bn

 in CHF million
Change in net income 20.0%
1,528 m
1,833 m
2020
2021
Financial review

Equity ratio

43.6 %

 in %
39.1%
43.6%
2020
2021
Financial review

Employees

18,905 FTE

 in full-time equivalent (FTE)
Change in number of employees 0.8%
19,062
18,905
2020
2021
Employees
Net revenue
11.2
bn CHF
Show details
EBITDA
4.5
bn CHF
Show details
Capital expenditure
2.3
bn CHF
Show details
 in CHF million
Change in net revenue 0.7%
11,100 m
11,183 m
2020
2021
Financial review
 in CHF million
Change in EBITDA 2.2%
4,382 m
4,478 m
2020
2021
Financial review
 in CHF million
Change in capital expenditure 2.6%
2,229 m
2,286 m
2020
2021
Financial review
 in CHF million
Change in net income 20.0%
1,528 m
1,833 m
2020
2021
Financial review
 in %
39.1%
43.6%
2020
2021
Financial review
 in full-time equivalent (FTE)
Change in number of employees 0.8%
19,062
18,905
2020
2021
Employees
Net income
1.8
bn CHF
Show details
Equity ratio
43.6
%
Show details
Employees
18,905
FTE
Show details

Key figures

Swisscom Switzerland comprises the customer segments Residential Customers, Business Customers and Wholesale, as well as the Infrastructure & Support Functions division.

Net revenue (CHF)

8.2 bn

 in CHF million
Change in net revenue -0.2%
8,275 m
8,233 m
2020
2021
Swisscom Switzerland

EBITDA (CHF)

3.5 bn

 in CHF million
Change in EBITDA -0.4%
3,527 m
3,453 m
2020
2021
Swisscom Switzerland

Capital expenditure (CHF)

1.6 bn

 in CHF million
Change in capital expenditure 2.7%
1,599 m
1,642 m
2020
2021
Swisscom Switzerland

Broadband access lines

2.0 m

 in thousand
Change broadband access lines -0.3%
2,043 k
2,037 k
2020
2021
Swisscom Switzerland

Mobile access lines

6.2 m

 in thousand
Change mobile acces lines -0.8%
6,224 k
6,177 k
2020
2021
Swisscom Switzerland

Employees

12,889 FTE

 in full-time equivalent (FTE)
Change in number of employees 0.3%
12,591
12,889
2020
2021
Swisscom Switzerland
Net revenue
8.2
bn CHF
Show details
EBITDA
3.5
bn CHF
Show details
Capital expenditure
1.6
bn CHF
Show details
 in CHF million
Change in net revenue -0.2%
8,275 m
8,233 m
2020
2021
Swisscom Switzerland
 in CHF million
Change in EBITDA -0.4%
3,527 m
3,453 m
2020
2021
Swisscom Switzerland
 in CHF million
Change in capital expenditure 2.7%
1,599 m
1,642 m
2020
2021
Swisscom Switzerland
 in thousand
Change broadband access lines -0.3%
2,043 k
2,037 k
2020
2021
Swisscom Switzerland
 in thousand
Change mobile acces lines -0.8%
6,224 k
6,177 k
2020
2021
Swisscom Switzerland
 in full-time equivalent (FTE)
Change in number of employees 0.3%
12,591
12,889
2020
2021
Swisscom Switzerland
Broadband access lines
2.0
m
Show details
Mobile access lines
6.2
m
Show details
Employees
12,889
FTE
Show details

Key figures

Fastweb is one of Italy’s largest providers of broadband services. The product portfolio comprises voice, data, broadband and TV services, as well as video-on-demand for residential and business customers.

Net revenue (EUR)

2.4 bn

 In EUR million
Change in net revenue 3.8%
2,304 m
2,392 m
2020
2021
Fastweb

EBITDA (EUR)

0.8 bn

 In EUR million
Change in EBITDA 5.4%
784 m
826 m
2020
2021
Fastweb

Capital expenditure (EUR)

0.6 bn

 In EUR million
Change in capital expenditure 2.4%
587 m
601 m
2020
2021
Fastweb

Broadband access lines

2.8 m

 in thousand
Change broadband access lines 0.1%
2,747 k
2,750 k
2020
2021
Fastweb

Mobile access lines

2.5 m

 in thousand
Change mobile acces lines 26.1%
1,961 k
2,472 k
2020
2021
Fastweb

Employees

2,753 FTE

 in full-time equivalent (FTE)
Change in number of employees 1.8%
2,703
2,753
2020
2021
Fastweb
Net revenue
2.4
bn EUR
Show details
EBITDA
0.8
bn EUR
Show details
Capital expenditure
0.6
bn EUR
Show details
 In EUR million
Change in net revenue 3.8%
2,304 m
2,392 m
2020
2021
Fastweb
 In EUR million
Change in EBITDA 5.4%
784 m
826 m
2020
2021
Fastweb
 In EUR million
Change in capital expenditure 2.4%
587 m
601 m
2020
2021
Fastweb
 in thousand
Change broadband access lines 0.1%
2,747 k
2,750 k
2020
2021
Fastweb
 in thousand
Change mobile acces lines 26.1%
1,961 k
2,472 k
2020
2021
Fastweb
 in full-time equivalent (FTE)
Change in number of employees 1.8%
2,703
2,753
2020
2021
Fastweb
Broadband access lines
2.8
m
Show details
Mobile access lines
2.5
m
Show details
Employees
2,753
FTE
Show details

Financially solid – top network and service

In 2021, Swisscom again successfully maintained its position in a saturated market with high price pressure – thanks again to top-rated mobile and fibre-optic networks, outstanding services, innovative products and consistent improvements in efficiency and sustainability.

Urs Schaeppi, CEO Swisscom Ltd, comments on business in 2021 View interview

Dear Shareholders,

The future needs digitisation. Our ambition is to make this digital future possible for our customers in Switzerland and Italy. Some 19,000 Swisscom and Fastweb employees have been committed to this for years.

To the full shareholders’ letter

Our highlights 2021

Swisscom impresses with the fastest fibre-optic network, the best mobile network and the best service – and thus won all the important industry tests. Added to this are internationally recognised innovations and the promise to be climate-neutral by 2025.

Ambitious for the climate Swisscom has set itself the target of net zero emissions by 2025
Very good
icon
Swisscom wins connect service shop test with best ever rating.
Top rating ‘My Swisscom’ rated best ­customer app – in ­Switzerland and compared with ­neighbouring German-­speaking countries.
World champion Out of 4,400 entries, Swisscom wins Global IoT Award from Microsoft.
On course Fastweb 2021 once again achieved more sales, more ­customers and more profit in Italy.
Fastest Swisscom has fastest 10 Gbit/s fibre optic connection.
Best
Swisscom again winner of all mobile tests in Switzerland. In the connect test, it even ­ received an ‘outstanding’ rating and the highest score ever awarded in Switzerland.

For a more sustainable future

Swisscom is taking the next ambitious step towards greater sustainability: by 2025, it will reduce its CO2 emissions in Switzerland to net zero along the entire value chain – first by exploiting the potential through its own efforts and then by offsetting the unavoidable emissions.

To the stakeholder letter For a more sustainable future
#mutethehate Over 6 million video views on our online posts as part of our initiative for more respect on the Internet.
20 years of Internet for Schools
Over the last 20 years, we have invested over CHF 500 million in the Swiss education system.
26,000 smartphones and accessories
leaf
Our customers have voluntarily offset CO2 with the purchase of 26,000 devices.
E-fleet On the journey to the complete electrification of our mobility by 2030, we have put the first 80 electric vehicles into service.
Over 4.7 million meals for children in need Through Mobile Aid, we have collected over 940,000 used mobile phones, the proceeds of which go towards funding meals for children in need.

Key dates

Financial calendar