Infrastructure
Telecommunications networks form the foundations for digital Switzerland. This was evident during the pandemic, when the networks seamlessly maintained economic life and social life. Swisscom continues to invest heavily in infrastructure to meet the growing broadband needs of the Swiss fixed and mobile network. It aims to directly connect up to 60% of homes and businesses with optical fibre by the end of 2025 and Swisscom had already provided 99% of the Swiss population with basic 5G coverage by the end of 2021. This is commensurate with its strategy of building the best networks and laying a solid foundation for the digital transformation for Switzerland.
Infrastructure in Switzerland
Network infrastructure
The telecommunications networks form the backbone of the Swiss information society. This makes Swisscom the largest network operator in Switzerland by far, in both fixed and mobile networks. It aims to provide Swiss customers with the best network for both the fixed and mobile networks. It relies on a smart combination of different network technologies so that the whole of Switzerland can benefit from the opportunities offered by the digital world. A network fault occurred in July 2021 that impacted emergency numbers, among others. The measures taken in 2020 to implement a dynamic routing system for emergency service organisations proved fundamentally successful during the incident. Swisscom continues to work on reducing disruptions. The number of residential customers affected by interruptions and downtime has decreased in recent years. Accordingly, customer satisfaction is showing a positive trend.