Business model

Swisscom is the market leader in the Swiss telecoms sector. It employs a total of around 19,700 employees in full-time positions and in 2023 generated revenue of CHF 11.1 bil­lion, along with an operating income before de­pre­ci­a­tion and amor­ti­sa­tion (EBITDA) of CHF 4.6 bil­lion. Swisscom achieves over 75% of revenue through its business activities in Switzer­land. Since the acqui­sition of Fastweb in 2007, Swisscom has had op­er­a­tions abroad, particularly in Italy. Fastweb is a leading alternative provider of broad­band and mobile phone services for residential, business and wholesale cus­tomers in Italy. In Switzer­land, Swisscom provides its cus­tomers with modern, convergent mobile communi­cations and fixed tele­phone network in­fra­struc­ture. For residential cus­tomers, Swisscom offers all products and services for mobile com­mu­ni­ca­tions, internet, TV and fixed network tele­phony nationwide. On behalf of the Con­fed­er­a­tion, it also ensures basic service provision and provides all sections of the population across Switzer­land with a basic range of telecom­mu­ni­ca­tions services. Swisscom offers its business cus­tomers a com­pre­hen­sive range of IT services. The portfolio comprises cloud, outsourcing, workplace and IoT solutions, as well as mobile phone solutions for mobile working and communication, networking solutions, location networking, business process optimisation, SAP solutions, security and authentication solutions, data and AI consulting, and services tailored to the banking, insurance and healthcare industries. Further in­for­ma­tion on Swisscom’s business activities can be found in the in­tro­duc­tion.

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