Basic service provision

We are re­spon­si­ble for providing basic telecoms services in Switzer­land, and have been mandated to do so in accordance with the current universal service licence. We ensure com­pre­hen­sive network coverage for the population with network access and a basic range of services. The coverage of a mobile network primarily includes voice tele­phony and broad­band internet access.

Thanks to the competition, we have out­stand­ing telecom­mu­ni­ca­tions services in Switzer­land. Where certain services are missing from a region for technical or commercial reasons, the basic service provision guarantees all households and businesses a reliable and affordable minimum tele­phony and internet offering. The basic service provision therefore comes into play wherever the market does not provide high broad­band coverage. Here, Swisscom offers households fixed-line access and internet access with a free router on request.

Since 1 January 2024, in addition to the previous offer of 10 Mbit/s download and 1 Mbit/s upload speeds, sub­scrip­tions with 80 Mbit/s download and 8 Mbit/s upload speeds are available as part of the basic service provision, in the only offer of its kind in the world. This increase in minimum bandwidth in the basic service provision is tech­nol­ogy-neutral and in line with the political will for high-per­for­mance networks that are as affordable and available as possible.

As part of basic service provision, we maintain special services for people with a disability.

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