GRI Index

The GRI Index provides a standardised overview of reporting which is broken down by subject.

Indicators		Status	Reference SR = Sustainability Report, AR = Annual Report
			Key: Indicator according to GRI Standards (within scope of the report) Ø =not relevant = not covered = partially covered = totally covered


102 General Disclosures Organizational profile
102-1	Name of the organization		AR: Notes to the consolidated financial statements: Other disclosures
102-2	Activities, brands, products and services		AR: Brands, products and services
102-3	Location of headquarters		See 102-1, CH-3048 Worblaufen
102-4	Location of operations		AR: 2 Group structure and shareholders AR: 5.4 Group companies
102-5	Ownership and legal form		AR: 2 Group structure and shareholders AR: Notes to the consolidated financial statements: Other disclosures
102-6	Markets served		AR: Swiss market trends in telecoms and IT services
102-7	Scale of the organization		AR: KPIs of Swisscom Group AR: Business overview AR: Financial review AR: 2 Group structure and shareholders
102-8	Information on employees and other workers		AR: Employees SR: Total workforce in Switzerland SR: Scope of the report: Personnel information system
102-9	Supply Chain		SR: Value chain, supply chain and key aspects of Corporate Responsibility SR: Fair supply chain
102-10	Significant changes to the organization and its supply chain		AR: 2 Group structure and shareholders No significant changes in the supply chain.
102-11	Precautionary principle or approach		AR: Health and the environment AR: Pension fund and fringe benefits AR: Pension plans SR: The Group's Precautionary principle SR: comPlan pension fund SR: Supplier risk management
102-12	External initiatives		www.swisscom.ch/cr-partnerships
102-13	Membership of associations		SR: Memberships and Partnerships www.swisscom.ch/cr-partnerships


Strategy
102-14	Statement from senior decision maker		AR: Shareholders’ letter SR: Stakeholders' letter
102-15	Key impacts, risks, and opportunities		Context: AR: General conditions SR: Sustainable environment Risks: AR: Risks SR: Main risk factors in the supply chain Chances: AR: Brands, products and services Goals and strategy: AR: Corporate strategy SR: Sustainability strategy


Ethics and integrity
102-16	Values, principles, standards, and norms of behaviour		Link: www.swisscom.ch/basicprinciples - Code of Conduct SR: Vision AR: Compliance Management SPAG: SPAG: http://www.public-affairs.ch/de/standeskommission/standesregeln Codex from Lisbon: https://prsuisse.ch/uploads/media/prsuisse/1105/kodex_von_lissabon_verhaltensno256.pdf SR: Corporate ethics
102-17	Mechanisms for advice and concerns about ethics		SR: Compliance management AR: Compliance management AR: Internal auditing


Governance
102-18	Governance structure		SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board
102-19	Delegating authority		SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board
102-20	Executive level responsibility for economic, environmental, and social topics		SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board
102-21	Consulting stakeholders on economic, environmental, and social topics		AR: 7.3 Convocation of the Annual General Meeting and agenda items Internet contact page www.swisscom.ch/de/about/investoren/kontakt.html; See also Website https://ip-ho.computershare.ch/swisscom for registered shareholders of Swisscom.
102-22	Composition of the highest governance body and its committees		AR: 4 Board of Directors AR: 5 Group Executive Board
102-23	Chair of the highest governance body		AR: 4 Board of Directors AR: 5 Group Executive Board
102-24	Nominating and selecting the highest governance body		AR: 4.5 Election and term of office AR: 4.10 Committees of the Board of Directors: Nomination Committee
102-25	Conflicts of interest		www.swisscom.ch/basicprinciples – Organisational Regulations AR: 4.12 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board
102-26	Role of highest governance body in setting purpose, values, and strategy		www.swisscom.ch/basicprinciples – Organisational Regulations SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board
102-27	Collective knowledge of highest governance body		AR: 4.9 Internal organisation and modus operandi
102-28	Evaluating the highest governance body’s performance		SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board AR: 4.12 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board Group Executive Board members were nominated as internal sponsors for the strategic priorities of the sustainability strategy The Audit Committee from the Board of Directors is validating the report in two steps before the publication: An independent proxy is validating the Remuneration Report; The report is released by the Board of Directors.


102-29	Identifying and managing economic, environmental, and social impacts		SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board AR: 4.12 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board
102-30	Effectiveness of risk management processes		AR: 4.12 Information and controlling instruments of the Board of Directors visa-vis the Group Executive Board AR: Risk management AR: Internal auditing
102-31	Review of economic, environmental, and social topics		AR: 4.12 Information and controlling instruments of the Board of Directors visa-vis the Group Executive Board: annually AR: Risk management: quarterly at the Audit Committee AR: Internal control system and financial reporting: quarterly at the Audit Committee AR: Compliance management: quarterly at the Audit Committee AR: Internal auditing: quarterly at the Audit Committee In urgent cases: contemporary
102-32	Highest governance body’s role in sustainability reporting		The Audit Committee from the Board of Directors is validating the report in two steps before the publication: An independent proxy is validating the Remuneration Report; The report is released by the Board of Directors SR: Governance AR: 2 Group structure and shareholders AR: 4 Board of Directors AR: 4.9 Internal organisation and modus operandi AR: 4.11 Assignment of powers of authority AR: 5 Group Executive Board
102-33	Communicating critical concerns		AR: 4.12 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board The Chairman of the Audit Committee is informed in real time in urgent cases on new essential risk.
102-34	Nature and total number of critical concerns		As a basic principle of the Whistleblowing anonymity is guaranteed, for this reason, Swisscom communicates neither the number nor other details about concerns.
102-35	Remuneration policies		AR: 3 Remuneration of the Group Executive Board
102-36	Process for determining remuneration		AR: 4.2 Key management compensation
102-37	Stakeholders’ involvement in remuneration		SR: Stakeholders and strategic priorities AR: 7.3 Convocation of the Annual General Meeting and agenda items; Protocol
102-38	Annual total compensation ratio		SR: Total workforce in Switzerland
102-39	Percentage increase in annual total compensation ratio		SR: Total workforce in Switzerland


Stakeholder engagement
102-40	List of stakeholder groups		SR: Stakeholders and strategic priorities
102-41	Collective bargaining agreements		SR: Total workforce in Switzerland
102-42	Identifying and selecting stakeholders		SR: Stakeholders and strategic priorities
102-43	Approach to stakeholder engagement		SR: Stakeholder involvement SR: Stakeholders and strategic priorities SR: Scope of the report SR: Reporting: procedure and organisation
102-44	Key topics and concerns raised		SR: Material issues SR: Group of stakeholders


Reporting practice
102-45	Entities included in the consolidated financial statements		AR: 2 Group structure and shareholders AR: 5.4 Group companies
102-46	Defining report content and topic boundaries		SR: Scope of the report SR: Reporting: procedure and organisation
102-47	List of material topics		SR: Material issues SR: Materiality matrix 2020 SR P. 61 Reporting
102-48	Restatements of information		No "Restatments" in 2020
102-49	Changes in reporting		SR: Group of stakeholders SR: Material issues SR: Materiality matrix 2020
102-50	Reporting period		01.01.2020–31.12.2020
102-51	Date of most recent report		www.swisscom.ch/report2019
102-52	Reporting cycle		annual
102-53	Contact point for questions regarding the report		www.swisscom.ch/en/about/impressum.html
102-54	Claims of reporting in accordance with the GRI Standards		SR: Scope of the report: Principles This report has been prepared in accordance with the GRI Standards: Comprehensive option.
102-55	GRI content index		SR: GRI Index
102-56	External assurance		SR: SGS Certification


200 Economic Topics
103-1	Explanation of the material topics and its boundaries		AR: Shareholders’ letter
103-2	The management approach and its components		AR: Shareholders’ letter www.swisscom.ch/basicprinciples - Code of conduct AR: Corporate strategy AR: Financial outlook
103-3	Evaluation of the management approach		AR: Shareholders’ letter


201 Economic Performance
201-1	Direct economic value generated and distributed		AR: Statement of added value
201-2	Financial implications and other risks and opportunities due to climate change		AR: Sustainability strategy Siehe 302-3, 302-4, 302-5, 305-4 und 306-5; www.cdp.net
201-3	Defined benefit plan obligations and other retirement plans		AR: 4.3 Post-employment benefits SR: comPlan pension fund AR: Collective employment agreement (CEA) AR: Employees in Switzerland (100% der Mitarbeitenden); SR: The Employee Representation Committee’s commitment to safety
201-4	Financial assistance received from government	Ø	From a Group standpoint there were no matters in 2020 requiring disclosure in accordance with IAS 20 and no government grants at all.


202 Market Presence
202-1	Ratios of standard entry level wage by gender compared to local minimum wage		AR: Employee remuneration SR: Total workforce in Switzerland
202-2	Proportion of senior management hired from the local community		There is no location-based staff selection.


203 Indirect Economic Impacts
203-1	Infrastructure investments and services supported		AR: Capital expenditure SR: Basic service provision SR: Education policy
203-2	Significant indirect economic impacts		SR: Ready for Switzerland


204 Procurement Practices
103-1	Explanation of the material topics and its boundaries		SR: Fair supply chains - Management approach
103-2	The management approach and its components		SR: Fair supply chains - Management approach
103-3	Evaluation of the management approach		SR: Fair supply chains - Management approach
204-1	Proportion of spending on local suppliers		There is a location-based supplier selection for the location Switzerland.


205 Anti-Corruption
103-1	Explanation of the material topics and its boundaries		SR: The Group's precautionary principle SR: Compliance management
103-2	The management approach and its components		SR: Compliance management
103-3	Evaluation of the management approach		SR: Compliance management
205-1	Operations assessed for risks related to corruption		Risk-prone procedures are examined.
205-2	Communication and training about anti-corruption policies and procedures		Annual anti-corruption training SR: Compliance management
205-3	Confirmed incidents of corruption and actions taken		No corruption cases have been identified.


206 Anti-Competitive Behaviour
103-1	Explanation of the material topics and its boundaries		SR: The Group's precautionary principle SR: Compliance management
103-2	The management approach and its components		SR: Compliance management
103-3	Evaluation of the management approach		SR: Compliance management
206-1	Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices		AR: Legal environment AR: Federal Cartel Act (CartA) AR: Contingent liabilities for regulatory and competition law proceedings


300 Environmental Topics
103-1	Explanation of the material topics and its boundaries		SR: Ready for the environment
103-2	The management approach and its components		SR: Ready for the environment
103-3	Evaluation of the management approach		SR: Ready for the environment


301 Materials
301-1	Materials used by weight or volume		SR: Use of other resources The report only includes selected materials.
301-2	Recycled input materials used		SR: Recycling Only data on selected topics are listed.
301-3	Recycled products and their packaging materials		SR: Circular economy Quantities are not reported. SR: Paper


302 Energy
302-1	Energy consumption within the organization		SR: Energy efficiency in operations SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
302-2	Energy consumption outside of the organization		SR: Energy efficiency in operations SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
302-3	Energy intensity		SR: Energy efficiency and climate protection SR: Energy consumption and climate footprint
302-4	Reduction of energy consumption		SR: Energy consumption and climate footprint SR: Environmental key figures in Switzerland
302-5	Reductions in energy requirements of products and services		SR: CO₂ savings due to ICT services There is no metric for the savings of the products sold in the reporting year. SR: Climate protection through customers and portfolio SR: Environmental key figures in Switzerland


303 Water
303-1	Interactions with water as a shared resource		SR: Environmental key figures in Switzerland SR: Water
303-2	Management of water discharge-related impacts	Ø	Not relevant, as water is only used for sanitary purpose.
303-3	Water withdrawal	Ø	Household water only.


304 Biodiversity
304-1	Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas		SR: Biodiversity
304-2	Significant impacts of activities, products, and services on biodiversity		SR: Biodiversity
304-3	Habitats protected or restored		SR: Biodiversity
304-4	IUCN Red List species and national conservation list species with habitats in areas affected by operations	Ø	Not collected as not relevant.


305 Emissions
103-1	Explanation of the material topics and its boundaries		SR: Energy efficiency and climate protection - Management approach
103-2	The management approach and its components		SR: Energy efficiency and climate protection - Management approach
103-3	Evaluation of the management approach		SR: Energy efficiency and climate protection - Management approach
305-1	Direct (Scope 1) GHG emissions		SR: Energy efficiency in operations SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
305-2	Energy indirect (Scope 2) GHG emissions		SR: Energy efficiency in operations SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
305-3	Other indirect (Scope 3) GHG emissions		SR: Energy efficiency in operations SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
305-4	GHG emissions intensity		SR: The most important indicators fort he achievement of Swisscom’s sustainability targets Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020 SR: Climate protection solutions for our customers SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
305-5	Reduction of GHG emissions		SR: Climate protection solutions for our customers SR: Environmental key figures in Switzerland Separate climate report Swisscom 2020 available online at the link: www.swisscom.ch/climatereport2020
305-6	Emissions of ozone-depleting substances (ODS)		SR: Cooling systems and refrigerants
305-7	Nitrogen oxides (NO_x), sulphur oxides (SOX), and other significant air emissions		SR: Environmental key figures in Switzerland


306 Effluents and waste
306-1	Water discharge by quality and destination		Water is only used for sanitary purposes.
306-2	Waste by type and disposal method		SR: Recycling SR: Waste SR: Environmental key figures in Switzerland
306-3	Significant spills		No significant releases known.
306-4	Transport of hazardous waste	Ø	Not relevant. Swisscom did not transport in 2020 waste classified under the Basle Convention.
306-5	Water bodies affected by water discharges and/or runoff	Ø	Not relevant. Waste water is discharged into municipal sewage treatment plants.


307 Environmental compliance
307-1	Non-compliance with environmental laws and regulations		No fines or penalties for non-compliance were imposed in 2020. SR: Compliance management


308 Supplier Environmental Assessment
103-1	Explanation of the material topics and its boundaries		SR: Fair supply chains - Management approach
103-2	The management approach and its components		SR: Fair supply chains - Management approach
103-3	Evaluation of the management approach		SR: Fair supply chains - Management approach
308-1	New suppliers that were screened using environmental criteria		SR: Audits
308-2	Negative environmental impacts in the supply chain and actions taken		SR: Audits SR: Main risk factors in the supply chain


400 Social
103-1	Explanation of the material topics and its boundaries		SR: Ready for people - Management approach
103-2	The management approach and its components		SR: Ready for people - Management approach
103-3	Evaluation of the management approach		SR: Ready for people - Management approach


401 Employment
401-1	New employee hires and employee turnover		SR: Total workforce in Switzerland AR: Social plan
401-2	Benefits provided to full-time employees that are not provided to temporary or part-time employees		AR: Employees SR: General terms and conditions of employment
401-3	Parental leave		SR: General terms and conditions of employment
			SR: Combining work and home life


402 Labour/management relations
402-1	Minimum notice periods regarding operational changes		CEA § 3.3 Negotiations should be engaged early enough with the contracting unions.


403 Occupational health and safety
103-1	Explanation of the material topics and its boundaries		SR: Occupational health and safety
103-2	The management approach and its components		SR: Occupational health and safety
103-3	Evaluation of the management approach		SR: Occupational health and safety
403-1	Occupational health and safety management system		AR: Collective employment agreement (CEA) AR: Employees (100% of staff) SR: The Employee Representation Committee’s commitment to safety
403-2	Hazard identification, risk assessment, and incident investigation		SR: Total workforce in Switzerland
403-3	Occupational health services		Swisscom does not operate in areas or countries at high risk of communicable diseases or where communicable diseases are particularly prevalent. In response to the Covid-19-pandemic, various measures were initiated to protect employees. SR: Dealing with the Covid-19 pandemic
403-4	Health and safety issues covered by formal agreements with trade unions		SR: Occupational health and safety


404 Training and education
103-1	Explanation of the material topics and its boundaries		SR: Employability - Management approach
103-2	The management approach and its components		SR: Employability - Management approach
103-3	Evaluation of the management approach		SR: Employability - Management approach
404-1	Average hours of training per year per employee		SR: Training and education
404-2	Programs for upgrading employee skills and transition assistance programs		SR: Training and education
404-3	Percentage of employees receiving regular performance and career development reviews		SR: Evaluating performance and professional development SR: Total workforce in Switzerland AR: Collective employment agreement (CEA)


405 Diversity and equal opportunity
103-1	Explanation of the material topics and its boundaries		SR: Diversity and equal opportunities - Management approach
103-2	The management approach and its components		SR: Diversity and equal opportunities - Management approach
103-3	Evaluation of the management approach		SR: Diversity and equal opportunities - Management approach
405-1	Diversity of governance bodies and employees		AR: 4 Board of Directors AR: 5 Group Executive Board SR: Total workforce in Switzerland
405-2	Ratio of basic salary and remuneration of women to men		AR: 4 Board of Directors AR: 5 Group Executive Board SR: Total workforce in Switzerland


406 Non-discrimination
406-1	Incidents of discrimination and corrective actions taken		SR: Cases of discrimination and measures taken SR: Audit results - number of issues No incidents of discrimination reported.


407 Freedom of association and collective bargaining
407-1	Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk		Covered mutually thanks to agreed peace obligation pursuant to CEA.


408 Child labour
408-1	Operations and suppliers at significant risk for incidents of child labour		SR: Main risk factors in the supply chain


409 Forced or compulsory labour
409-1	Operations and suppliers at significant risk for incidents of forced or compulsory labour		SR: Main risk factors in the supply chain


412 Human rights assessment
412-1	Operations that have been subject to human rights reviews or impact assessments	Ø	No new company locations in 2020.
412-2	Employee training on human rights policies or procedures		SR: Corporate ethics
412-3	Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening		The Corporate Responsibility Contract Appendix (CRV) is part of all contracts.


414 Supplier social assessment
103-1	Explanation of the material topics and its boundaries		SR: Fair supply chains - Management approach
103-2	The management approach and its components		SR: Fair supply chains - Management approach
103-3	Evaluation of the management approach		SR: Fair supply chains - Management approach
414-1	New suppliers that were screened using social criteria		SR: Audits
414-2	Negative social impacts in the supply chain and actions taken		SR: Audits SR: Main risk factors in the supply chain


415 Public policy
415-1	Political contributions		SR: Responsibility towards the society Swisscom is politically and denominationally neutral and does not financially support any parties, opinion or decision makers.


416 Customer health and safety
416-1	Assessment of the health and safety impacts of product and service categories		SR: Mobile telephony and society SR: Media protection for minors and promoting media skills
416-2	Incidents of non-compliance concerning the health and safety impacts of products and services		Relevant health standards for the mobile network are contained in the ICNIRP Guidelines and, in particular, the ONIR. SR: ONIR limits Swisscom complied with the limit values in 2020. SR: Compliance management No violations of regulations related to health and safety impacts of products and services identified.


417 Marketing and labelling
417-1	Requirements for product and service information and labelling	Ø	SR: Duty to provide information on products offered at points of sale Not relevant for Switzerland, except with respect to Ordinance on the Disclosure of Prices.
417-2	Incidents of non-compliance concerning product and service information and labelling		SR: Compliance Management Concerning labelling and user information, formal deficiencies were found for two products, which led to a warning.
417-3	Incidents of non-compliance concerning marketing communications		SR: Responsible marketing No violations in connection with marketing and communication detected.


418 Customer privacy
103-1	Explanation of the material topics and its boundaries		SR: Data protection
103-2	The management approach and its components		SR: Data protection
103-3	Evaluation of the management approach		SR: Data protection
418-1	Substantiated complaints concerning breaches of customer privacy and losses of customer data		SR: Data protection Two incidents involved substantiated complaints from external parties regarding breaches of client data protection. One incident of data loss related to client data detected.


419 Socioeconomic compliance
103-1	Explanation of the material topics and its boundaries		SR: The Group's precautionary principle
103-2	The management approach and its components		SR: Compliance management
103-3	Evaluation of the management approach		SR: Compliance management
419-1	Non-compliance with laws and regulations in the social and economic area		SR: Compliance management AR: Legal environment