Targets Table

The most im­por­tant indicators for the achieve­ment of Swisscom’s sustainability targets

Focus of the sustainability strategy   Value 2020   2025 target   Target 2021
Ready for people
Main objective: by 2025 at the latest, we will be helping 2 million people per year to use digital media and have improved working conditions for employees in our supply chain       2,000,000    
Sensitisation courses (pupils, parents, teachers, adults). Technical aids (minor-protection pin with Swisscom TV, filter software, child-specific subscriptions). Media relations (publications, social media, guides).            
KPI: Promoting media skills   226,996   350,000   247,425
KPI: Training media use   822,990   1,273,000   897,727
KPI: Technical measures   102,444   158,000   111,664
KPI: Digital shift   153,693   230,000   162,465
2021 measures:            
● Launch of elective on the topic of e-sports.            
● CR-related topics as training content.            
● Aftersales measure: youth media protection tips for parents.            
● Offers for teachers and SMEs: use of digital collaboration systems (Microsoft (R) M365 et al.).            
Fair supply chains            
Number of audits times number of employees in the audited factories.            
JAC = Joint Audit Cooperation.            
KPI: Number of employees working for suppliers in the audited factories   128,590       150,000
2021 measures:            
● Implementation of JAC Audit Campaign (onsite audits and mobile surveys)            
● Focus task forces (climate change, circular economy and forced labour) and expansion of the JAC Academy + awards programme            
Diversity (GRI 405-1, SDG 5, 8)            
Increasing the diversity of employees, measured by gender distribution, age mix, inclusion, origin and language            
KPI: Proportion of women in management and in the top CEA levels. Decision: increase of 1 percentage points annually   15.8%       16.8%
KPI: Percentage of employees with health impairments (inclusion).   1.06%       1.0%
2021 measures:            
● Promotion of flexible working models for women and men to be pursued further            
● Promotion of diversity with additional, business unit-specific measures            
Work stress and resilience (GRI 403-1, SDG 3)            
Maintain or reduce absenteeism rate compared to the previous year.            
KPI: Absences in days/target days (weighted by FTE) x 100 Target days are based on the standard working hours   2.60%       2.8%
2021 measures:            
● Continuation of 2020 measures: focus topic: mental health with the “Mental Health First Aid” trainer and “Stress & Resilience” trainer training sessions, plus leadership training in presence management and controlling using a “seismograph” approach            
● Expansion of offering, increasingly provided via online channel (not time or location-dependent) to extend reach            
Ready for the environment
Main objective: reduction of CO2 emissions by 500,000 tonnes by 2025 (GRI 305-5, SDG 7)       500,000    
Together with customers, CO2 emissions are to be reduced by 500,000 tonnes. This corresponds to 1% of Switzerland’s greenhouse gas emissions.            
Limit CO2 emissions from operations and in the supply chain to 300,000 tonnes by 2025.       300,000    
Reduction of own emissions and those of the supply chain (Scope 1, 2 and 3).            
KPI: CO2 emissions Scope 1 (buildings and vehicles, without refrigerants)   14,420       14,000
KPI: CO2 emissions Scope 2 (electricity, district heating, compensated)   0       0
KPI: CO2 emissions Scope 3 (supply chain, employee mobility, etc.)   300,779       333,000
2021 measures:            
● Refurbishment of buildings and heating systems, replacement of fossil fuel-burning heating systems with heat pumps.            
● Electrification of the vehicle fleet and use of hybrid drives.            
● Promotion of supplier participation in the Carbon Disclosure Project (CDP), dialogue with individual suppliers.            
Climate protection solutions for our customers       800,000    
Savings through the portfolio with the help of customers and services. Promotion and development of services that enable people in Switzerland to lead a more climate-friendly lifestyle.            
KPI: CO2 savings in tonnes   895,092       640,000
2021 measures:            
● Reduction of traffic through the promotion of homeworking and virtual conferences.            
● Reduction of traffic through the promotion of remote maintenance and operation using sensor (IoT solutions).            
● Promotion of energy-efficient cloud-based solutions.            
Ready for Switzerland
Main objective: coverage of Switzerland with fixed ultra-broadband as a prerequisite for Switzerland's competitiveness.            
Increased bandwidths through modernisation of the existing network and the expansion of fibre optic coverage to homes and businesses (FTTH).            
KPI: 30-40% coverage of fixed-line apartments and shops with ultra-broadband between 300-500 Mbps by modernising the existing network. Base 5.3 million apartments and shops Switzerland (Swisscom Inventory).   42.6%   30–40%  
KPI: 50-60% coverage of apartments and shops with ultra-broadband of 10 Gbps by upgrading fiber optics (FTTH). Base 5.3 million apartments and shops Switzerland (Swisscom inventory).   32.1%   50–60%  
2021 measures:            
● Continuous expansion and modernisation of the existing network.