Business model

Swisscom is the market leader in the Swiss telecoms sector. It employs a total of around 19,900 full-time equivalent employees. In the reporting year, it generated revenue of CHF 11 bil­lion and an operating income before de­pre­ci­a­tion and amor­ti­sa­tion (EBITDA) of CHF 4.4 bil­lion. Swisscom achieves over 75% of revenue through its business activities in Switzer­land. Since the acquisition of Fastweb in 2007, Swisscom has had op­er­a­tions abroad, particularly in Italy. Swisscom also acquired Vodafone Italia at the end of 2024. The Fastweb + Vodafone Italia merger will create a leading convergent provider of broad­band and mobile phone services for residential, business and wholesale cus­tomers in Italy. In Switzer­land, Swisscom provides its cus­tomers with modern, convergent mobile com­mu­ni­ca­tions and fixed tele­phone network in­fra­struc­ture. For residential cus­tomers, Swisscom offers all products and services for mobile com­mu­ni­ca­tions, internet, TV and fixed network tele­phony nationwide. On behalf of the Con­fed­er­a­tion, it also ensures basic service provision and provides all sections of the population across Switzer­land with a basic range of telecom­mu­ni­ca­tions services. Swisscom offers its business cus­tomers a com­pre­hen­sive range of IT services. Its portfolio comprises cloud, outsourcing, workplace and IoT solutions, as well as mobile phone solutions for mobile working and communication, network solutions, office networking, business process optimisation, SAP solutions, security and authentication solutions, data and AI consulting, and solutions tailored to the banking, insurance and healthcare industries. Further in­for­ma­tion on Swisscom’s business activities can be found in the in­tro­duc­tion.

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